Shopify will manage the dispute process for the chargeback. The ecom store then receives a chargeback, which will. Need Recommendations For Dispute/Chargeback Analysis in Shopify. This isn’t the best place to enquire about chargebacks tbh as most of the folks here are Shopify merchants and we get hit with fraudulent charge backs all the time. It uses thousands of data points and the best fraud detection technology available. I sell high-end autoparts and have been selling on Shopify for over 3 years. 2. Chargebacks occur when credit card owners dispute a charge on their card, resulting in funds being reversed from your account. Once it is canceled, there are usually no more subscription fees, even if you owed them at the time you closed the store. Shopify Staff. My biggest mistakes in the past were sending it to addresses different from the billing address. So, I refunded an obviously fraudulent transaction and now I've got a chargeback from the same transaction. Unfortunately, Mike and Chris have gone. It's ridiculous and not the intended purpose of chargebacks. The cardholder alleges they never received the products or services. The pop up shop has been going for a month and a half and today's the last day. The cardholder disputes the purchase with their bank. The chargeback was asked for through the customers bank so there is an extra $15 fee on top of the items price. Does shopify notify you if a customers opens a chargeback AFTER you closed your store? I closed my store a while back, and a customer is now asking for a refund. Stop fraud; stop chargebacks. Therefore, if you believe a payment is fraudulent, refund it. The order could be fraudulent as well. No additional reporting or fees are needed from you. true. Get the Reddit app Scan this QR code to download the app now. Not recognizing your billing descriptor on a statement. Science-Based Chargeback Response. Aka, filed reports, disputed chargebacks, called the cops, communicated with customer, tried to freeze my bank, put my Shopify on vacay, etc. 25 AUD in Australia. After that, the entire chargeback management process is fully automated. This is an accepted solution. Chargebacks are the result of a customer questioning or disputing a transaction with their issuing bank. Chargebacks occur when a cardholder disputes a transaction with their issuer and the issuer contacts the merchant to reverse it. 3. Your account activity shows a recent increase in chargebacks or disputes An email with more details about this payout hold and next steps was sent to the account owner. The chargeback is likely fraud or because it cannot be refunded based on company policy, a customer would do a chargeback then. If they say “approved” you can safely ship as they will guarantee the transaction meaning if it results in a fraud chargeback they will reimburse you. We find using strong wording like "We are fighting this charge" works better than just supplying docs. They bought $665 worth ot stuff, were refunded $225, but charged back for $665 and won. Click on ‘Settings’. 280 15 57. Hi, Im curious if you can refund an order through Shopify, even after getting a chargeback case through Stripe. You would likely eat the cost for a charge back on your own site, plus additional fees that payment processors charge, when a buyer makes a charge back against you. 2%Usually, the payment gateway or Paypal will require you to send in proof of shipment to show that the item is delivered. This subreddit is a forum to ask or seek any information regarding Shopify. I've refined this over the last 10 years and it really seems to win most of the time. "Your payouts from Shopify Payments are temporarily on hold while we review your account. Now I got word that I might be receiving my remaining payout. Paypal will cover the cost and pay you back the money. If they don’t seem happy with that I would. We are a local company that delivers our own goods withing the same city. Fraud, or “no authorization” chargebacks, account for 56% of all chargebacks . Fulfilling high risk orders can result in a higher number of chargebacks and that can result in disabling payment processing and removal from Shopify Payments. Chargeback resolution is an extremely complex and time-consuming task to do manually. So technically I am out double, I'm missing the $160 they should have sent me back for the failed refund (it literally never came back to my account, and it never went to the customers either, it's just somewhere in the void I fucking guess) and $160 for the. Those who have implemented "Buy now, pay later" services to their site like Klarna, Afterpay, and Affirm, what's been your experience? Increased conversion rates, chargeback support, customer issues etc. While it sucks, it's totally standard practice for a new business and happens all the time. Shopify Lite costs $9 per month and provides the fundamentals of Shopify’s essential components. They placed an order of bunk beds, waited until they received it and the filed a claim with their bak as if it was a fraudulent order. American Express community on Reddit. Shopify is not liable for chargebacks occurred when using our platform. Orders. To keep this community relevant to the Shopify community, store reviews and external blog links will be removed. r/shopify • Chargeback Dispute. " If you don't respond, you will 100% lose the chargeback. At the time of writing, it is set at the below. Lastly, chargebacks in specific industries are close to impossible to win. By doing so, you can create unique responses that can benefit your brand identity. The chargeback process is similar across most credit card networks and issuing banks, with specific differences for each bank or network. I have different stores for different products and close them down when demand fizzles out. Now today, they opened another chargeback. They omit information and documentation you provide that would help you win a dispute. C. View community ranking In the Top 1% of largest communities on Reddit. That is the original amount plus a $15 charge. Let's look at what chargebacks are, how they happen and how you can respond. 07-29-2020 02:08 AM. Just don’t expect much assistance from Shopify on this. Manually Checking Orders for Fraud. You can use Shopify Protect for free, and protect eligible orders against fraudulent and unrecognized chargebacks. NegativeCharacteristics of this order are similar to fraudulent orders observed in the past. Business, Economics, and Finance. Shopify Staff. I'm sorry to hear you got a chargeback. Is it even worth appealing chargebacks? I lost the first one and had tracking number etc to show that the item was received and I still lost. Then they file a chargeback. For example 'SP * Ecom Zone 8426'. Asking for an ID is useless unless you have a system in place to look out for fraudulent ID, which is still quite difficult nowadays with many photo. The reason on the chargebacks is "Fraud". Shopify has not pulled any money from my. If you lose the chargeback, which is highly likely regardless of the amount of proof you have: File a fraud police report and send a copy of it and a legal letter via certified mail demanding payment. k. Payments have been made via Shop Pay and Google Pay and nothing changes, its. The bank that issues the card issues the chargeback and makes the final decision for the chargeback and which way it goes. These can usually be solved with an email or phone call to the customer (after you calmed down) that politely explains what happened, and offer a pre paid return label for any product they do not want. This status appears if. When a buyer disputes a purchase, their credit card company reverses the charge, reimbursing the buyer, and debiting the business’s account. The biggest benefit with Shopify is that it removes all the upkeep and maintenance compared to using one of the self-hosted solutions. Using advanced algorithms to analyze and identify fraudulent orders, Fraud Protect will mark an order as “protected” if it detects an at-risk transaction. I was curious as to what happens when a customer decided to chargeback. I've had 2 transactions coming up as fraudulent chargebacks one before the item was even received and one 1 month after the customer recieved the item. To successfully fight a chargeback, you must be mistake-free with your chargeback rebuttal letter or with the compelling evidence. the stolen credit card owner notices (or is alerted to) a suspicious looking transaction from their bank. These are big orgs with lots of people and many of these to do so you can imagine theres some batch processing time before it ever gets to you. Just don’t expect much assistance from Shopify on this. Scroll down until you find the 'Payouts' section. If these are credit card payments then I think the individual bank will decide if they grant the chargeback request of their customer or not. 5 years I've been open. NoFraud Shopify app is one of the highest rated eCommerce fraud prevention apps that deliver individual, real-time decisions for every transaction. This means your paying 2% to Shopify and x% to 3rd party payment gateway. Aka, filed reports, disputed chargebacks, called the cops, communicated with customer, tried to. Scroll down until you find the 'Customer Billing Statement' section. We had a highly suspicious first time customer make a huge order (almost $800) with a suspicious SKU selection. Yes, you will get banned for excessive chargebacks, but. Click on ‘Settings’. To keep this community relevant to the Shopify community, store reviews and external blog links will be removed. This also covers lost/stolen packages. Shopify had a crazy stock-price movement in the last 2 years, went from roughly $350 prior to the pandemic, to almost $1,800 (almost 5x) at its peak, and is now down to $364 (80% down). We lose the product, money, an extra fee, and our account is dinged. I mainly sell on a “pre order” basis, so chargebacks are difficult to win for me. Shopify payments is great per transaction for the ever so slightly lower fee on each transaction. I am a bot, and this action was performed automatically. I sell clothes, and this is the first chargeback that I've gotten in the 1. It's good that you provided a tracking number and a screenshot, however, often banks require significant compelling evidence when dispute a customer chargeback. Shopify has no liability what people using it's services do - people running a business have to run a legit business, Shopify can't be the fall-guy for people being idiots. Please contact the moderators of this subreddit if you have any questions or concerns. Add additional evidence. View community ranking In the Top 1% of largest communities on Reddit. Does anyone have experience with their funds being held longer if their charge back rate is greater than 1%? Thanks in advanced. Chargeback help! Long story short: My customers credit card got canceled because it was stolen and I got charged for a chargeback. As you have already mentioned that you have already refunded the order, you should not have an. Guaranteed fraud protection means you can capture every good order. searchcandy. We just lost a chargeback case for over 10k with one customer, where we had overwhelming evidence against the customer, and Shopify is providing no path to appeal the banks decision. Everything You Need to Know (2023) Shopify POS has everything you need to sell in person, backed by everything you need to sell online. I have used Shopify’s fraud analysis in conjunction with research from my customer service team and I have always done okay with fraud. Sometimes neighbors bring them, sometimes they get delivered later and sometimes they are stolen/lost. I immediately canceled the order and certainly won't be doing any business with her in the future. Still nothing unfortunately. Chargeback for “damages”. Click on ‘Manage’ for Shopify Payments. I reached out to tebex and let them know I opened the chargeback, they told me charging back could result in me being banned so I let them know I would. 99 percent. I hate hearing that you're dealing with this situation, but I can confirm that it does happen to all businesses. Essentially they review all your transactions and will give an “approved” or “declined” decision. The review can take up to 75 days after the response is submitted. Shopify Payments 25% Hold. I ALWAYS get tracking scans for my packages and take photos of my orders (to prove order fulfillment). GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. That’s your chargeback rate for that month. We lost a dispute for a fraudulent chargeback today in which I had talked to the customer beforehand (due to the order being marked high risk by Fraud Analysis) and they provided not only their photo ID, but also a photo of the actual credit card they used for the transaction. Our software catches fraudulent orders before you ship. Investigate high risk orders by analyzing the order fraud analysis and verifying the IP address associated with the order. The bank files a dispute and Stripe just notifies me. For a good WooCommerce hosting service you would spend at least $30-$50 per month. Turn on manual credit card approval. Basic Shopify costs $29 per month with monthly payments. Could Shopify Payments Shutdown and Destroy Your Store?. Here's a breakdown of what I need: Data Collection: I'm searching for a tool that can automate the process of collecting data related to disputes and chargebacks. Hi there, We tend to lose every chargeback dispute we've ever seen despite providing overwhelming evidence. That's the problem I'd be working to address. Shopify payments don’t make the decision, it’s a standard credit card chargeback process decided by the buyer’s bank. 2. Submit proof you shipped the goods with a tracking number. Every so often, I’ll get an absolutely massive order come through - we’re talking 5-10 products in one order for a value of about $500-$1000 USD. Does anyone know which region's this fee will be applied to, and why it has been implemented. When payment is collected, you must issue a partial or full refund of the transaction. As we explained in this article, when a cardholder has an issue with a deduction on their credit card, the law allows them to ask their bank (a. if you have a big site, you can search for that chargeback app, they return your money for every order that they fail to protect. Shopify is not involved in the decision making of chargeback outcomes. Chargebacks are the equivalent of shoplifting in the digital space, you can't stop it, but you can protect yourself. Find the section for Locations, and switch from Pro via there. View community ranking In the Top 1% of largest communities on Reddit. net, however, PayPal also offers this Chargeback Protection service for 0. When a chargeback is filed, Shopify Payments is debited the full amount of the charge fee to help cover the cost of processing the dispute. In the last 6 months I’ve had maybe 400 total “High Risk” orders. 0 coins. I would recommend working with the charging bank directly by sending your dispute and relevant evidence to that bank directly, or your own legal team if you. If you fulfill it then there is a high likelihood they will file a chargeback for the amount. Aka, filed reports, disputed chargebacks, called the cops, communicated with customer, tried to freeze my bank, put my Shopify on vacay, etc. With a chargeback, funds are held from businesses until payment card issuers decide what to do. 07-29-2020 02:08 AM. If the tracking# was uploaded into the PayPal transaction at the time of the sale, it remains "trackable" for exactly 6 months. So a customer opened up a chargeback on a store that Ive have closed for 2 weeks already. Google Pay will credit back transaction fees for transactions that get charged back, but chargeback fees will apply if the chargeback is upheld. Shop App Chargeback 1% Rule. This subreddit is a forum to ask or seek any information regarding Shopify. I had a wholesale order for £200 worth of items, it got marked as delivered and signed for on the 10th. CryptoReplies (4) Shay. Accepted Solution (1) Nick. Shopify payments is a credit card processing solution for Shopify store owners. If you end up winning the dispute, then we return the full amount (including the chargeback fee) to you. Here’s how your store can prevent and deal with chargebacks. There are several types of Chime disputes, including fraud disputes, authorization disputes, and processing errors. Started getting orders on my Shopify on Friday 02/25. This subreddit is a forum to ask or seek any information regarding Shopify. Shopify Protect - This status indicates that Shopify Protect is available for the order if you fulfill the order within 7 days of the order being placed, add tracking. Shopify notified me there was a chargeback and clicking through the prompts led me to a place where I could dispute the chargeback. The customer makes a mistake and the business pays for it. Number two: Product Not Received chargebacks. I unsubscribed and deleted the. I would recommend working with the charging bank directly by sending your dispute and relevant evidence to that bank directly, or your own legal team if you. Hello r/shopify So on August 12th, I sold a smartwatch to a person and tried to contact her a week later to see if everything was good but no reply…What are the pros and cons of Shopify Payments versus working through Authorize. Shopify has already released the $800 to the credit card holder when only $150 is in dispute. The only bullet points on the fraud analysis that were not green were that the Billing street address doesn't match credit card's registered address and the Billing address ZIP or postal code. (Probably reselling my products) Shopify does have a program where they’ll insure you against this for a fee on every Shopify payments transaction. If I add PayPal, I get charged 2. Despite the fact that the chargeback process through Google Pay is mostly the same as a typical credit or debit. The customer told me she still wants the item and didn’t purposefully file a chargeback. Fake chargeback. Business, Economics, and Finance. Unless she claims someone stole her. Lots of fake stores claimed to. They provide a chargeback guarantee model. 10-17-2022 04:47 PM. Help! : r/shopify. This subreddit is a forum to ask or seek any information regarding Shopify. Chime will then investigate the dispute and may issue a chargeback to the merchant if the dispute is found to be valid. In some instances, a chargeback case can be. Go to shopify r/shopify • by [deleted] View community ranking In the Top 1% of largest communities on Reddit. Try Shopify free for 3 days, no credit card required. Shopify has specific chargeback rules for being on the shop app. Business, Economics, and Finance. Stop paying for chargebacks. The credit card owner ended up charging back the order yesterday, and I was charged a $15 chargeback fee. chargeback. I am a bot, and this action was performed automatically. Also, if you don't use Shopify Payments, they'll charge you a transaction fee of 1-2% (this is evil). The banks are… To keep this community relevant to the Shopify community, store reviews and external blog links will be removed. You can increase your comment karma by posting in other areas of Reddit to earn upvotes. I've had a buyer initiate a chargeback for non-receipt of an item. Not too much impact on my end as the order delta is small, but I’d image someone will a large dollar orders. Total chargebacks/total orders through Shopify. Choose “chargeback and inquiry status” from the drop-down menu. ” Shopify as a payment provider should have a system strong enough to verify cvc and potential fraud , as we are paying them a hefty % per transaction they should also cover the potential chargeback losses as they are the ones that. Its similar to other SaaS products like Trinity Audio, Speechify, and Beyond Words. Link to Original PSA. Please contact the moderators of this subreddit if you have any questions or concerns. Essentially, merchants (store owners) are notified of a chargeback and have a specified amount of time to "respond. There is form you fill out to dispute the chargeback on Shopify. Explore . View community ranking In the Top 1% of largest communities on Reddit. Beyond that, I'd say this isn't a typical game developer struggle since the only games that tend to be published outside those popular platforms and also monetized with MTX are those by very large developers. Chargebacks are on the rise so I would urge anyone to seriously take this into consideration. When someone receives a charge from your store but never buys anything, it could be a fraudulent transaction. After the evidence is submitted, the chargeback or inquiry is resolved within 120 days. 6% +30 cents an order and it takes 2-3 days to clear to our bank account. 9% of the time take their side, leaving small businesses in a financial pinch because the chargeback claim. Adding the ability to upload your own audio vs using text to speech. So regardless, I'm getting charged $15 unless they drop the chargeback. . To manage your chargebacks and inquiries in the Shopify admin, you need to be using Shopify Payments. Yeah that's fair - the reason I switched is because of a xx,xxx hold on funds on the original shopify account (due to chargebacks under 1%) and a switch in corporation. CryptoI think every comment is missing the point of the post. Fraudulent transactions. 194K subscribers in the shopify community. Several factors influence the duration of. Chargeback disputes are at the top of the list for. Try Shopify free for 3 days, no credit card required. Add your ‘Company Name’ + 'Number Code' in the Payouts statement descriptor. Chargebacks differ from standard return requests in several ways. It's hard to win a fraudulent chargeback if you are speaking directly to the bad-actor in question who wants you to ship the item. Shopify Protect is Shop Pay's Free Fraud Protection (2023) Fraud takes away from your time, revenue, and growth. Users soliciting sales in any form will result in a permanent ban. Any order over X amount I would submit to Riskified and in the few years that I used it I. Add your ‘Company Name’ + 'Number Code' in the Customer Statement Descriptor. 47% of their total revenue each year. What is your current chargeback rate? Is it over 2%? You will risk losing your payment gateway if it keeps up. The only time banks question it is if it’s out of the normal range. To keep this community relevant to the Shopify community, store reviews and external blog links will be removed. View community ranking In the Top 1% of largest communities on Reddit. The only bullet points on. Join. We provide proof of delivery by sending picture to their phone number. In some instances, a chargeback case can be opened by the original card holder who saw the unknown charge and then contacted their CC company to reverse the charges. 3. The amount disputed and a $15. Whether you are looking for. Website 114 Sanford St, Brooklyn, NY, 11205, US. As others have mentioned, you need to mitigate the large amount. a, the issuing bank, card issuer or any other payment gateway) to reverse the charge. I. I suspect it was made with a stolen card and fake name. I sell leather jackets. The best thing you can do is see if you can adopt a platform, even something like Shopify, that has a ton of protections in place already. This isn't the first time this has happened. This is unfair, as the product was still delivered and I received no profit, plus a chargeback fee. I used Shopify payments and I was just wondering what happens next? If, subsequent to your receipt of a Chargeback Payment, the related Chargeback is successfully contested and you receive a payment or credit from your Processor or Acquiring Bank you hereby authorize Shopify (or the Processor acting on Shopify's ) to debit your Shopify Payments Account or Bank Account in the amount of such payment or credit. Add additional evidence After the cardholder's bank makes a. Usually, it’s just the bot being too careful. The process is the customer calls the fraud dept and flags the transaction, the bank that backs the card (chase, Barclays, etc) then notifies the payment processor of the fraud. Customer complains Wednesday morning, lets say 10AM they didn't receive part of their order. This subreddit is a forum to ask or seek any information regarding Shopify. My business license does not cover strangers coming to my home. 11 0 1 03-12-2023 07:44 PM So I got a hold the other month that's still pending. Users soliciting sales in any form will result in a permanent ban. The type of chargeback determines the way you should respond. Tiny-Ad9994 • 4 days ago. 4. If the customer agrees that the chargeback isn't necessary, then the customer must contact their bank and ask them to drop the chargeback. The type of chargeback determines the way you should respond. My AOV is $120. This means Shopify can horde a lot of users without worrying as much about bad press or being associated with scammers, since scammers have a financial disincentive to using Shopify over. They have a Shopify plugin as well. The issuing bank collects evidence from the customer and categorizes the chargeback using the appropriate, card network-specific, reason code. Refer to our section on chargebacks for more information about the types of chargebacks as well as. If you don't have Fraud Protect activated than you have to respond with proof that it wasn't a fraudulent transaction. If they rule against the retailer, funds are returned to the. Chargebacks are on the rise so I would urge anyone to seriously take this into consideration. Last week I got hit with 4 really painful fraud chargebacks, over 10K in losses. So end result is 6%. Lastly, it's important to note that you cannot stop a customer from opening a chargeback. Shopify made us lose $10,000 in 10 days from 3 fake claims of fraudulent charges. For example 'The Ecom Zone 8426'. 189K subscribers in the shopify community. Brutally Honest Shopify Store Review From Reddit; How To Handle Chargebacks & Fraudulent Orders - The Dropship Podcast Episode 60; Reddit Ads Case Study for 2018 Dropshippping and Shopify. They can't charge back what was refunded. The CJ app is not showing any pending status. So the customer placed an order through Instagram…Customer service is always so important. Hello everyone! I often see 3rd party providers (signifyd, forter, sift, etc) recommended for fraud / chargebacks prevention and insurance. If you're not on Shopify, the process is very similar on other payment processors. Hi guys, I closed a store two months ago and I just realized that the store has received 4 chargebacks after it was closed. If your policies are written in a way that they are enforceable in the UK (30 day delivery window) then you might win, but you would have to research UK consumer law to see if they have a case against you. I’ve been in business for many years and I’ve never won a chargeback. You won't see it in your account straight away. We are still on google but we have done another 100 orders since then. reReddit: Top posts of September 29, 2022. Shopify Protect offers chargeback protection from fraud. Before you chargeback, simply hint at it in your next email to the store. No additional reporting or fees are needed from you. If you're having this. By entering your email, you agree to receive marketing emails from Shopify. So last October Shopify and TikTok announced their partnership, which basically let you create custom TikTok ads straight from the Shopify Dashboard. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. So I got a hold the other month that's still pending. I am a bot, and this action was performed automatically. Chargeback on Closed Shopify Store - Need Advice Asap. Shopify may contest Chargebacks assessed to your Shopify Payments Account or Bank Account. All major CC cards allow a lot of time to file chargebacks (~180 days) The bank makes decisions at their sole discretion, but they can rule in favor of merchants. They also have the chargeback insurance for like 1%. Work with your customers, get on the phone with them. Tweet Share on Facebook Submit to reddit Add to buffer Save to pocket Share on. Below shows the fraud report but only the first one came back as red, the others were all green. (Designer of Cor65XT) Per our last update, moderators from Geekhack r/MechanicalKeyboards, r/Mechmarket, and MechGroupBuys have been in contact with Chris and Mike of Mechs and Company LLC. Remember, you don't have a lot of time to build your representment case, so you must have easy access to the required evidence. Then at 10:23AM, USPS delivers the package. Neither Shopify, nor my bank, nor the customer's bank will help me. 2. Only build the essential. So I got a hold the other month that's still pending. Additionally, Shopify Payments offers competitive rates and no additional transaction fees. I usually go by the Shopify risk level before a ship an order out and I’ve have 4 chargebacks so far. Perhaps on the sellers side, but you still have every right to file a chargeback as a buyer. I own a small business and this holiday season I opened a small holiday pop up shop at a market where I've been using my Shopify POS. You agree: (i) to provide to Shopify all information in your possession regarding a Chargeback; (ii) to provide to Shopify all authorizations to communicate. Hi all, For those of you worried about chargebacks all you can do is fulfil the item in a reasonable time and have it safely delivered to your…First chargeback. It states that the funds would be released after 120 days if my charge-back rate is below 1%. I don’t allow pickup. Yes, you can argue Shopify just replaced what was taken. If you got ripped off, call your bank - Shopify will do an internal investigation automatically if the store owner gets that chargeback on their account. Shopify Payments 25% Hold. When Shopify's little threat assessment thingie says "risk of fraud" believe it! I needed to self-insure, by raising my prices. For more information on how Shopify deal with fraud, visit Shopify support center. From what you have explained in your message it sounds like it could be a fake email, so it's definitely something a Support Advisor will need to take a look at. r/OmnibusCollectors. So on her end it says she’s filed a “not received items” chargeback but on my Shopify says “defective. Contact Support for next steps on this standard review. If they say no, see if they will split the cost with you. Welcome to /r/Shopify! Empowering business owners around the world. Shopify General Discussion. Try to avoid charge backs at all costs. Over the past few months, I have accumulated more chargebacks than I have in the past. When that happens, Shopify Payments starts holding back a huge chunk of your revenue until your chargeback % goes down to an acceptable level, which depending on your store could take awhile. They can't charge back what was refunded. Hi all, I've been getting a lot of messages about the previous post Anyway he messaged back to my questions & stated that the cameras never arrived…View community ranking In the Top 5% of largest communities on Reddit Buyer Did Chargeback with bank and not paypal Hey everyone, So last year in July I sold an item for 400 dollars. Get a detailed breakdown and proactive steps to. Now the merchant is direct billing me for the original cost plus the AMEX chargeback fee. There are usually add on services that take a % of every order that protect you from the chargebacks, but again, you just have to sort of balance the cost of that service to the amount of claims and see what works best. You have to decide if getting your money back is worth never using Mercari again or not and only you can make that decision. Sellers are left with the option to have the item returned to them at their expense or to destroy it. Be aware that Shopify can and will recoup any negative Shopify Payments balance on your store. They also have the chargeback insurance for like 1%. Klarna CS should've paused the payments on that card.